Overview
At Sheaza, we care deeply about your satisfaction. Each piece of jewelry is carefully inspected before shipping. However, if you receive a defective, damaged, or incorrect item, we are happy to assist you with a return, refund, or exchange under the conditions mentioned below.
Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed within 5-7 business days, and the amount will be credited to your original payment method.
-
Shipping charges (if any) are non-refundable, unless the error was from our side.
Exchanges
-
We offer free exchanges only for damaged or incorrect products.
-
If the same product is out of stock, we may offer you a replacement or a full refund.
-
Exchange requests must be made within 3 days of delivery.
Shipping returns
-
If the return is due to our error (damaged, wrong item), we will cover return shipping.
-
For all other return reasons, you will be responsible for return shipping costs.
-
The product must be securely packaged to avoid any damage during transit.
Need help?
To start a return, exchange, or refund request, contact us:
📧 Sheaza20@gmail.com
📞 +91 95354 46688