Term & Condition

Term & Condition

By using sheaza.in, you agree to the following:

  1. Prices are listed in INR and may change without notice.
  2. Orders are processed upon receipt of payment.
  3. Product images may slightly vary due to lighting or screen resolution.
  4. We reserve the right to refuse orders suspected of fraud.
  5. By placing an order, you agree to our Privacy Policy, Shipping Policy, and Return Policy.

Products & Descriptions

 Sheaza strives to provide accurate product descriptions and images. However, slight variations in color, size, and design may occur due to screen settings and handcrafted nature. All jewelry pieces are subject to availability.

Pricing

Orders are confirmed only after successful payment. We reserve the right to refuse or cancel any order due to product unavailability, payment issues, or suspected fraud.

Shipping Policy

Every Sheaza piece begins its journey with love and craftsmanship, and we take full responsibility to ensure it reaches you safely, just as it left our hands.

  • Processing Time: Orders are carefully prepared and processed within 1-3 business days.
  • Domestic Shipping: Delivered within 3-7 business days via trusted courier partners, with secure packaging to protect your jewellery.
  • International Shipping: Currently not available, as we focus on perfecting our domestic delivery service.
  • Order Dispatch Policy: Once your order is dispatched, advance payments are non-refundable.
  • Shipping Cost Responsibility: Customers are responsible for all shipping costs, including return shipping in case of a refund.
  • Product Safety Assurance: Each piece is packaged meticulously to ensure it reaches your hands safely, exactly as intended.
  • Tracking: You will receive a tracking link via email once your order is shipped, so you can follow your jewellery’s journey.

Because at Sheaza, every delivery is part of our promise of perfection and love.

Return & Refund Policy

At Sheaza Jewellery, every piece carries our promise of quality and care. While we hope you fall in love with your jewellery at first sight, we understand that sometimes things may need adjustment.

  • Eligibility: Returns are accepted within 7 days of delivery for items that are unused, unworn, and in their original packaging.
  • Non-Returnable Items: Custom or engraved jewellery is personalized and cannot be returned.
  • Refunds: After we receive and inspect the returned item, refunds are processed within 7 business days.
  • Delivery Cost Deduction: The total delivery/shipping cost will be deducted from the refund amount.
  • Return Process: Email us at [your email] with your order number and reason for return. We will guide you step by step.

Every return is handled with the same care and attention as when it left our workshop—because your experience matters as much as the jewellery itself.